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Businesses face unprecedented challenges in our current work environment. Designing and developing differentiated products and services has never been more competitive than it is today. Couple all of this with the fact that most organizations are transitioning to remote or hybrid work models and businesses are facing a whole new set of challenges in delivering a seamless, curated customer experience.
Platform solutions are evolving from traditional IT tools, to business-facing, strategic execution tools. WorkFit for ServiceNow focuses on the business, with strategy development, operating model design and customer experience (CX) at the forefront of innovation. WorkFit for ServiceNow enhances and extends existing ServiceNow CSM, ITBM, and ITSM functionality by overlaying strategic planning, operating model design and customer experience onto the platform. By combining our business planning and execution tools with the power of the NOW platform, businesses maximize productivity to reach new levels of success.
Design your operating model and assess its performance to understand where gaps and inefficiencies exist.
Develop an OKR program to build alignment and promote ownership of strategic initiatives.
Design your customer experience strategy to deliver a differentiated customer experience.
